Exchanges & Returns

Customer Service @ OESHshoes

OESHers say that we offer the most educated Customer Service in the footwear industry–this according to the consistent feedback we receive from you. Upon purchase, you should expect to receive your footwear anywhere in the USA–excepting items produced on demand or where otherwise noted–within 2 to 5 business days from order date and within 10 business days for International orders.

If not 100% satisfied with your purchase, eligible footwear can be returned to OESH for full product price refund with no exceptions as long as OESH receives email notification or receipt of the items themselves within 15 days of delivery. Eligible returned product must be in the original packaging, unworn, in the condition in which received, or damaged due to faulty construction. No refunds are available for custom manufactured footwear. All footwear can be exchanged for a different size or color at no cost to you–back & forth shipping on exchanges is FREE. Please specify your new selection when exchanging footwear and make certain the return address is visible on any merchandise sent back to OESH.

Please use your original shipping box to return footwear for any reason to:

OESH Returns
705 Dale Av, suite E
Charlottesville, VA  22903

 

Reimbursement for full product price will be applied to all received and inspected eligible footwear via the original payment method (usually within 3 business days of receipt). Note that, depending on the credit card company, it may take an additional 2-10 business days after the refund is applied for the funds to post to your credit card account.